Frequently Asked Questions
Payment Information
Membership Questions
System Requirements
MMO/Multiple Jumpeez
Payment Information Answers
Which payment methods do you accept?
JumpStart accepts Visa, MasterCard, Discover, American Express, or check cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Is there a family or group rate?
What is your refund policy?
How do I cancel my membership?
To cancel your membership, please send an email to
support@adventure.com and make sure to include the email address the account is under. Or you can call us Monday through Friday, 7:00 am-4:00 pm PST, 800.545.7677 or 310.533.3402 If you leave a message, please speak slowly and spell your email address so we can find your account.
How soon will the cancellation take effect?
How do I change my method of payment?
Back to TopMembership Answers
How do I change my membership from monthly to a yearly membership?
How do I cancel my membership?
To cancel your membership, please send an email to
support@adventure.com and make sure to include the email address the account is under. Or you can call us Monday through Friday, 7:00 am-4:00 pm PST, 800.545.7677 or 310.533.3402 If you leave a message, please speak slowly and spell your email address so we can find your account.
Will my membership automatically renew?
My membership has expired. How do I renew my membership?
Back to TopSystem Requirements
What are the system requirements to play in the virtual world at JumpStart.com?
For both PC and Mac, the game requires:
- 1.5Mbps broadband connection
- 1GB system memory
- 64MB video memory
- At least 40MB of browser cache available
- In addition, on a Mac, the game requires OS X 10.3.9 or newer
For PC only. Windows® System Requirements:
- Windows® XP, Windows Vista™
- Pentium® III (or equivalent) 1 GHz or faster
- 3D video card with 32 MB dedicated memory w/DirectX® 9.0c-compatible driver
- 256 MB dedicated RAM (512 MB recommended), 1 GB RAM for Windows Vista™
- 24x CD-ROM drive
- 1.4 GB available on hard drive
- 16-bit color
- 800x600 screen resolution
- DirectX® 9.0c-compatible sound card
- DirectX® 9.0c (included with install)
- QuickTime® 7.1 (included with install)
- Windows Media® Player 10 (included with install)
- Broadband Internet Connection
What are the system requirements for the downloadable games?
For PC only. Windows® System Requirements:
- Windows® XP, Windows Vista™
- Pentium® III (or equivalent) 1 GHz or faster
- 3D video card with 32 MB dedicated memory w/DirectX® 9.0c-compatible driver
- 256 MB dedicated RAM (512 MB recommended), 1 GB RAM for Windows Vista™
- 24x CD-ROM drive
- 1.4 GB available on hard drive
- 16-bit color
- 800x600 screen resolution
- DirectX® 9.0c-compatible sound card
- DirectX® 9.0c (included with install)
- QuickTime® 7.1 (included with install)
- Windows Media® Player 10 (included with install)
- Broadband Internet Connection
Back to TopMMO/Multiple Jumpeez Answers
Is MMO Safe?
YES, your child will NOT be able to openly communicate with other children. Jumpstart has chosen a preselected list of words, animations, and emoticons helping ensure their safety. Kids are not allowed to type and chat openly with other kids.
CanI turn this feature (MMO) on and off?
Can I turn off the display name above my Jumpeez head? Can I turn off the name for other Jumpeez heads?
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