Frequently Asked Questions

Payment Information

Membership Questions

Payment Information Answers

Which payment methods do you accept?

  • JumpStart accepts Visa, MasterCard, Discover, American Express, or check cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Is there a family or group rate?

  • Yes! JumpStart membership is for your whole family and everyone can play for the same price.

What is your refund policy?

  • JumpStart memberships are non-refundable.

How do I cancel my membership?

  • To cancel your membership, please call us Monday through Friday, 7:00 am-7:00 pm PST, 800.545.7677 or 310.533.3402.

How soon will the cancellation take effect?

  • Your cancellation will take effect immediately and you will not be charged any additional membership fees.

How do I change my method of payment?

  • Login to JumpStart.com and access Manage Account. Select Billing Info and enter your desired method of payment and click Update Info.

Membership Answers

How do I change my membership from monthly to a yearly membership?

  • To change your membership, simply cancel your recurring monthly membership and purchase the new membership package of your choice.

Will my membership automatically renew?

  • Monthly recurring memberships automatically renew. Yearly memberships do not automatically renew.

My membership has expired. How do I renew my membership?

  • Login to JumpStart.com and click the Shop link in the top navigation and purchase the membership package of your choice.